Refund & Returns Policy

At Awesomfit, Inc, our mission is to provide high-quality undergarments, intimate apparel, and related products backed by dependable service and care. Your satisfaction matters to us, and we want you to feel confident with every purchase. If for any reason your order does not meet your expectations, our return and refund process is designed to be simple, clear, and stress-free.

Return Eligibility

We accept returns within 30 days of the delivery date. To qualify for a return, the item(s) must meet the following conditions:

  • Unworn, unwashed, unused, and in original condition (important for hygiene and health reasons)

  • Returned in original packaging, including all tags, parts, manuals, and accessories, where applicable

  • Proof of purchase must be provided

  • For health, safety, and hygiene reasons, certain intimate apparel and undergarments that have been worn, washed, used, or otherwise opened from their hygienic packaging cannot be returned unless defective.

  • If you accidentally placed the wrong order, the return shipping cost will be your responsibility. We do not accept returns beyond the 30-day window.

Return Method

All returns are handled by mail only. We do not accept in-store returns for online purchases at this time.

Return Label

A prepaid return shipping label is included for eligible returns that meet our return criteria. If a return is due to a customer ordering error or change of mind, return shipping costs may be deducted from the refund.

To return an item:

  1. Repack the item securely in its original packaging with all tags attached.

  2. Attach the prepaid return label to the outside of the package.

  3. Drop off the package at the nearest shipping carrier location listed on the label.

If you have misplaced your return label, please contact our support team to request a new one.

Restocking Fee

There is no restocking fee. Returns are completely free of charge for items that meet the return criteria.

Damaged or Defective Items

If your order arrives damaged or defective, we’re here to help. Please follow the steps below:

  • Take clear photos of the damaged or defective item(s)

  • Contact our customer service within 7 days of delivery

  • Email the photos along with your order details to: info@awesomfit.shop

Claims submitted after 7 days of delivery or without photo evidence may not be eligible for a refund, replacement, or store credit.

Refund Processing

Once we receive and inspect your return, please allow up to 7 business days for your refund to be processed. Refunds will be issued to the original payment method used during checkout.

Shipping Information

  • Processing Time: 0–2 business days

  • Transit Time: 3–5 business days

  • Total Delivery Time: 3–7 business days

  • Order Cut-Off Time: 05:00 PM

  • Shipping Method: Free Shipping (or update if you charge a flat rate)

  • Shipping Region: United States only (or update if applicable)

Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Awesomfit, Inc
Website: https://awesomfit.shop/
Phone: +1 (209) 522-9911
Email: info@awesomfit.shop

Business Address: 5331 B Pirrone Rd, Salida, CA 95368, United States

Customer Support Hours: Monday-Saturday: 10:00 AM–6 :00 PM (PST)
Response Time: Our customer support team responds to all inquiries within 24 hours.