Frequently Asked Questions

General Questions

1. What products do you offer?

We offer a selection of comfortable and stylish bras, underwear, lingerie, shapewear, sleepwear, and other intimate apparel designed for everyday comfort and confidence.

2. How can I choose the right size?

Please check the size guide available on the product page before placing your order. If you are unsure about your size, you can contact our customer support team for assistance.

3. Are your products suitable for everyday wear?

Yes. Many of our products are selected with everyday comfort, fit, support, and wearability in mind. Please check the individual product description for specific details.

Orders & Shipping

4. How long does it take to process my order?

Orders are generally processed within 0–2 business days, Monday through Friday.

5. How long does delivery take?

Standard delivery generally takes 3–5 business days after processing. The estimated total delivery time is 3–7 business days.

6. Do you offer free shipping?

Yes. We currently offer Free Shipping on eligible orders within the United States.

7. Do you ship internationally?

No. At this time, we only ship orders within the United States.

8. Will I receive a tracking number?

Yes. Once your order has been shipped, tracking information will be provided when available so you can monitor your delivery.

Returns & Refunds

9. Can I return an item?

Eligible items may be returned within 30 days of delivery. Items must be unworn, unwashed, unused, and in their original condition with original packaging and tags attached.

10. Can I return underwear or intimate apparel after trying it on?

For health and hygiene reasons, certain intimate apparel and undergarments that have been worn, washed, used, or removed from hygienic packaging may not be eligible for return unless the item is defective.

11. What if I received a damaged or defective item?

Please contact us within 7 days of delivery and provide clear photos of the damaged package and/or product. Our team will review the issue and assist you with an appropriate resolution.

12. Who pays for return shipping?

If the return is due to an incorrect order or a change of mind, the customer is generally responsible for return shipping costs. Please review our Return & Refund Policy for complete details.

13. How long does it take to receive a refund?

Once your returned item is received and approved, refund processing may take up to 7 business days. Your bank or payment provider may require additional time to post the refund.

Payments

14. What payment methods do you accept?

We currently accept:

  • Visa

  • Mastercard

  • American Express

  • JCB

  • Discover

  • Diners Club

  • Apple Pay

15. Is my payment information secure?

Yes. Payments are processed through secure payment systems. We do not store your full credit card information on our website.

Customer Support

16. How can I contact you?

You can contact our customer support team using the information below:

Awesomfit, Inc
Website: https://awesomfit.shop/
Phone: +1 (209) 522-9911
Email: info@awesomfit.shop

Business Address: 5331 B Pirrone Rd, Salida, CA 95368, United States

Customer Support Hours: Monday-Saturday: 10:00 AM–6 :00 PM (PST)

17. How quickly will you respond?

Our customer support team aims to respond to customer inquiries within 24 hours during business hours.